Ultrafast 500gb broadband pro 4g backup

[Nemysys]

Had Ultrafast installed today, all is working eventually after issues with Wi-Fi.

the 4g backup dongle is inserted, but in the app, it says that there is no SIM card is inserted (it is), and in the web admin pages under ‘status/mobile status’ it says 

Network Operator is blank

signal is about 5/10 bars

IP and DNS are both 0.0.0.0

I can see an IMEI number

Status - Configuring Device

is there something I need to do to configure? Or does it just kick in when needed?

[Nemysys]

Just been through the chat service, passed over to Wi-Fi experts, sat waiting for over 30 minutes, watching my place in the queue get better, then instantly get cut off. 

fuming, my experience of Vodafone support is shocking. 

I want UK Vodafone support to contact me directly.