Hello I need advice on how to make this upgrade happen given the details below:
I've recently gone through a frustrating process of moving cabinet via a cease and re-provide, taking 3 months of chasing to get this done.
Now connected to a closer cabinet, I'm syncing at 40/10mb and frustratingly I'm unable to upgrade to Business Essentials Superfast 2 because Broadband Availability Checker has outdated information wrongly reporting I can only get 12mb at my address.
After 2 hours on the phone nobody at Vodafone could help me, although I have another fiber connection with another ISP syncing @ 80/20mb.
Please see screenshots of speed, "FRITZBOX" is other ISP @ 80/20mb and the other is Vodafone I'd like to upgrade at 40/10mb. Both connected to the same cabinet.
I've also attached the outdated DSL speed checker report, last observed speed was on the 2020-04-23 @2.54mb and that speed was generated from the OLD cabinet not the current one.
Also note: Openreach hasn't updated the info on "other ISP" for months to this day, yet I was able to upgrade no problem.
Thanks.
