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Broadband connection

Vulnerable List : Paying monthly for a service that I don't get!

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2: Seeker

This is your last place I would like to be right now I'm a vulnerable customer and suffer bipolar disorder and depressive illness I have been paying for the phone around £22 every month for at least 5 months for a service that I cannot access a service I cannot afford and my mental well-being is the lowest server been even through covid-19. I only purchased this broadband service to use my fire stick as I am housebound to watch films it's not a lot to ask for £22.95 a month...

I am at my wits end I really need help I have no money my bank account has nothing in it anymore would you pay for a service you don't get please help...

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6 REPLIES 6
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17: Community Champion

I would suggest to contact the Vodafone Broadband Team if your having issues with your broadband @Frenzybee3 

Broadband-and-Home-Phone-FAQs. 

"call 08080 034 515  (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week."

In regards to mobile phone connection please check your masts via status-checker And Vodafone have a help thread with template Network-issues-initial-checks-and-template. 

Sometimes the issue can be with the phone or Vodafone Sim Card.

As a process of elimination can you try your sim card in another phone and another sim card in your phone  ?

It's important to be connected especially in these unprecedented times.

If your going to have difficulty in paying your bills then please contact Customer Services ASAP to discuss this in order to stop potential restrictions of services , debt collection and in the extreme defaults on a credit file that last 6 years.

Contact-us is Vodafone Customer Services. 

Contact-us-for-account-specific-queries. is the Vodafone Social Media Teams who can help. I'd suggest Twitter and link back to your thread here including your forum username so your not having to repeat yourself.

Help-and-information/financial-difficulties. 

What-should-I-do-if-I-can-t-pay-my-bill. 

I wish you all the best with this situation. 

 

🌈Stay Safe & Stay Alert.  🌈.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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4: Newbie

Hi

If you can explain what equipment you have, and what, if anything, works, then...............

 

How did you post into this forum?

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2: Seeker

[MOD EDIT: This post has been edited to remove inappropriate content, please see Community Guidelines]

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3: Seeker

Your post makes so sense! What you you expect us to say? Stop lashing out and explain yourself more 

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4: Newbie
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16: Advanced member

Hi Frenzybee, I assume that you've already registered as a Vulnerable Customer on 0333
304 3222.  The help staff on that specific number should be able to prioritize getting issues fixed, and offer specialised support.

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