Broadband Disconnectings

[Munnster2001]

Getting tired of all the continual drops on my internet.  I see others having the same issue, and it has been around a month of issues.  I have setup a wlan monitor so i can troubleshoot, whether the issue is on my end or Vodafone.

Looking at the results, I am getting lots of latency and dropped packets.  I have also attached the PPPOE logs (I have changed my broadband username in logs for security).

It doesn't matter if i have the Vodafone modem or my prosumer devices (Unifi kit).

Any ideas?

[flilot]

Is this on a copper line based connection (FTTC) or Fibre Gigafast (CityFibre)?

Reason I ask, is I'm having the same issues with constantly dropping PPPoE connections to the router (at least every 15 minutes, if not more).  However my Broadband Monitor graph looks a LOT different to yours, with huge amounts of packet loss: Gigafast Connection Monitor 

My issue has been escalated to level 2 support and I should get a call from CityFibre engineers first half this week so they can come out and physically check the fibre for problems. 

[driedeker]

Been haveing the same issues over the last two months and getting nowhere with them.

sure its their end or line fault but they keep stalling and blameing wifi and anything but the fact the line disconnects and it has to relogin randomly.

[andymed]

Hi I am having this exact same fault. Line disconnects and then has to log back in - its happening increasingly more frequently, I'd say maybe 10 or more times per day and really causing me problems. 

[Evie]

Hey @andymed, I understand how important it is to have a stable connection, especially now. We may need to run some tests on your line. So that we can do this, could you drop us a message on social media through the link @Beth provided above?  

Please make sure to include your Vodafone landline/account number in your DM 😊

[andymed]

I have DMd my destils as requested - 13:51 today but no response yet... I'm writing this connected to my 4g as the fibre keeps dropping

[Beth]

Hey @Munnster2001, we're unable to go into line specifics over the forum, please contact our customer services team here to be able to test your line with us if you haven't already. 

Please see our handy video in regards to Troubleshooting Tips for Broadband:

There are also other videos in relation to setting up your router and speed tips on our YouTube channel 🙂

[Username0001]

I’m having the same problem. I’ve called multiple times. I’ve taken the front off my phone socket and plugged it in directly as they have suggested. Told me to monitor it but it’s cut out twice already. Told me that my problems has been resolved when other people have signed a new contract and been given a new router! Why would I commit to a new contract when I’ve had to suffer this! My partner works from home now and has an important meeting tomorrow and now I’m going to have to leave my phone at home so she can connect to it and use it data if the internet cuts out. So many people seem to be having this problem.

[andymed]

What tool are you using to monitor? 

[driedeker]

modem log