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Broadband connection

Why Engineer is not coming to install broadband. 4 years on, same rubbish.

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4: Newbie

3 times now I am renewing my broadband.  And 3 times in 4 years time Vodafone is failing to deliver service.

Engineers just not turning on, broadband not switched on. No explanation, no details. But quick to take money again. I see long fight ahead. Shall I just go to EE....? .....

 

Order number: WEB-0001000007146022 21 May 2020
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3 REPLIES 3
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Moderator

Apologies for the delay in our response @Mozambezi. We're unable to access any personal accounts via the community. Please can you drop our Social Media team a DM here. They will check on your order for you. 

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4: Newbie

I've done messaging and phoning:

 

Customer Services : Oh.... Your order cancelled

 

CS.: We will put you on more money per month. You will be connected in 24 hours 

 

Me: Now I have more money to pay. Still no connection and someone signed me for 18 months contract. 

 

LOL

 

 

 

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Moderator

@Mozambezi There's no other way for us to look into this and fix it, without looking into your account first. To do so securely, we'll need you to contact us (preferably on social media) using the link @DaneB provided. 

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