Why Engineer is not coming to install broadband. 4 years on, same rubbish.
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27-05-2020 07:15 PM
3 times now I am renewing my broadband. And 3 times in 4 years time Vodafone is failing to deliver service.
Engineers just not turning on, broadband not switched on. No explanation, no details. But quick to take money again. I see long fight ahead. Shall I just go to EE....? .....
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30-05-2020 05:25 PM
Apologies for the delay in our response @Mozambezi. We're unable to access any personal accounts via the community. Please can you drop our Social Media team a DM here. They will check on your order for you.
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30-05-2020 05:41 PM
I've done messaging and phoning:
Customer Services : Oh.... Your order cancelled
CS.: We will put you on more money per month. You will be connected in 24 hours
Me: Now I have more money to pay. Still no connection and someone signed me for 18 months contract.
LOL
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31-05-2020 01:45 PM
@Mozambezi There's no other way for us to look into this and fix it, without looking into your account first. To do so securely, we'll need you to contact us (preferably on social media) using the link @DaneB provided.