Wrong address listed for Gigafast

[Rimuru]

Hey,

So I'm after getting the Gigafast, i live in Bournemouth, and my road had the fiber installed months ago, my postcode is BH9 1TZ, when i put this in, you have the address listed wrong, there is:

GROUND FLOOR FLAT, 55 King Edward Avenue

55A King Edward Avenue

The ground floor flat is 55A, i live in the first floor flat, so you have the ground floor listed twice,

Royal Mail have me listed as 55 King Edward Avenue and most of my post have me listed as that, some post comes through as FIRST FLOOR FLAT, 55 King Edward Avenue.

Can I have a time frame of this to be fixed, as i have finished my Virgin Media contract and I'm paying 20 quid more for my broadband than the top Gigafast package

[Evie]

Amazing @Rimuru - We have recently released Pro Broadband which is definitely worth looking into and any Gigafast deals we currently on have can be found here.

Also, if you are already a Mobile customer you could be eligible for a discount on your Broadband so I'd advise speaking to our sales teams on 0333 304 0191 or webchat.

[Rimuru]

Hiya @Evie,

So my address is still wrong further up the order chain, i spoke with sales and they could not do my order, i was ment to get a phone call from the sales person who was dealing with me, but he never phoned back, as i do not know what else i can do to resolve this, CityFiber won't walk to me, and tell me that i have to talk with Vodafone, the sales person was also saying that my address is not on BT OpenReach's list, this address has been a flat for over 10 years, so i don't know whats going on with that.

is there any way you can chase up what i'm meant to do about this, as i'm at a complete loss of next steps

[Beth]

@Rimuru, we're unable to discuss your account over the forum and we're unable to process sales through our social media channel unfortunately. As this needs to reflect as correct for our sales team to process this, I'd need to advise you to contact them again. You can do this on 191 from a Vodafone phone or 03333 040 191 from any other standard UK number (standard call charges apply), alternatively, you're able to speak to the team through our live chat services here.

[clint_flick]

Hi

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressSuggestedList

Welcome to the Broadband Availability checker. This will provide a provisional check of your ability to receive reliable Broadband services.

We cannot find an exact match for your address, please select an address from the list below. If your address does not appear in the list please go back and amend your details.

Address 55 KING EDWARD AVENUE, BOURNEMOUTH BH9 1TZ on Exchange WINTON is served by Cabinet 52

Your address has been successfully matched; however we cannot determine ADSL availability at this address. Please try the Telephone Number or Postcode Checker.

A bit confusing.

Late edit.....

It does exist.