Hi folks,
Alluded to this issue in another thread about not receiving any End of Contract Notification for broadband, but wanted to ask in this forum as it's quite a specific issue.
Signed up for Superfast 2 in late 2019, and I have to say the service was fantastic - I had a constant sync speed of 74Mbps throughout the entire contract as per the (then-extant) Minimum Speed Guarantee, and a rock-solid connection.. However, it seems that my contract lapsed in May 2021 (I had assumed it was a 2-year contract, but apparently not) and since then the speed has dropped to a constant 42Mbps (although I was still being charged for Superfast 2 on a rolling basis).
I phoned Vodafone a few days to renew the contract, was told by the sales agent that I needed a new router with a new contract and that would speed things up. Signed up again, I'm aware of the 10 day DLM period etc but the speed is still at 42Mbps. Another agent has since told me I don't need a new router as my 2019 model is the most up-to-date.
I suppose I'm curious about why the speed dropped once my contract ended, and although I've been emailed with a guarantee of 73Mpps, I'm not sure why the 10-day calibration period is needed since I've been a customer for over 18 months? The speed remains at 42Mbps. Will this genuinely speed up to the minimum guaranteed 73-odd Mbps (bear in mind, the line is clearly capable of this as I had it for 18 months until contract expiry). I'm finding it difficult to understand why my speed was reduced when out of contract, and am wondering if the sales agent was being misleading when she said a new router would fix the issue. I contacted support to see when the new router would be delivered and was told I wouldn't be getting one.
I just want my old, fast service back! Has anyone else suffered from significant speed capping once a contract has lapsed (which, again, it wouldn't have done had I been notified!)
