FTTP speed at a crawl for 4 days reduced to a craw... - Community home

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I am currently on the 200MB package and over the last 4 days my internet has been horrible. I'm getting download speeds averaging between 300Kbps and 9.5 Mbps. (wired and wifi)

Obviously nowhere near even minimum guaranteed speed. I've done a speed check as advised by Vodafone's website, and got told that there is an outage in my area Estimated fix 11pm on the 9th of August. 3 days ago... and that I should use my mobile data.

I'm struggling with work and Teams. I'm struggling to view Now TV. I'm struggling to view Youtube. Everything buffers.

so I go on live chat to try and get an update and I get told I just have to wait and that I'll get an update when it gets fixed.
If any Vodafone Reps look at this, the chat support refused to give me a fault number for this, but say I could use chat reference 764317510848159753 if I had any queries.

So, what happens now, do I just patiently wait with internet not working properly? Could someone give me an update on what is going on. Do I get any compensation for getting less than 10% of the speed I'm supposed to be getting? (I'll only be paying 10% of my bill for August btw....)

My connection completely died at the end of May for 47 hours and 39 minutes according to Vodafone, so I was denied any compensation there. How long does this need to carry on before I walk away from Vodafone?

5 REPLIES 5

Getting loads of these errors:

19:33:26

Category: firewall

[21225.622387] DROP wan in: IN=pppoe-wan OUT= MAC= src=87.246.7.66 DST=81.78.112.196 LEN=40 TOS=0x00 PREC=0x00 TTL=245 ID=33569 PROTO=TCP SPT=53901 DPT=3777 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000

19:33:22

Category: data

failed to send packet: Network is unreachable

19:33:22

Category: data

failed to send packet: Network is unreachable

19:32:26

Category: data

Deleting STA from monitor [da:e0:1f:de:2b:ce]

19:32:22

Category: system

2024/08/12 19:32:22 [warn] 6701#0: *79 [lua] session.lua:103: changeUser(): changing user to vodafone

19:32:20

Category: data

failed to send packet: Network is unreachable

19:32:08

Category: firewall

[21147.616460] DROP wan in: IN=pppoe-wan OUT= MAC= src=185.242.226.40 DST=81.78.112.196 LEN=40 TOS=0x00 PREC=0x00 TTL=246 ID=54321 PROTO=TCP SPT=43283 DPT=40830 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000

19:32:06

Category: system

2024/08/12 19:32:06 [error] 6701#0: *79 [lua] sessionmgr.lua:607: handleAuth(): Failed logon attempt for user vodafone

19:32:03

Category: data

reducing DNS packet size for nameserver 90.255.255.255 to 1280

@Equus The DROP lines are your firewall doing its job. All the other lines are telling you that the login failed.

If you have just changed to a new VF package it's possible that VF either haven't given you the new credentials or haven't updated the credentials at their end.

Try a factory reset and if that jogs the system.

Thanks for trying to troubleshoot, package is 4 months old. I will try to factory reset to see if it will get things working.

Hi @Equus Sorry to hear you're facing this trouble. If you've been effected by an outage in your area you can check for updates here. If a known issues is present in the area, a specific fault wouldn't be required. You should be able to obtain updates via our self serve troubleshooting tool or via our dedicated Broadband App. Or via our Broadband Team directly, please reach out to them on 03333040191 or Live Chat.

Thank you, I have been using the self serve tools, finally after 4 days of trying it has diagnosed I have a throughput issue and allowed me to log a fault. As in my original post, I had attempted all you have suggested, you can read the chat transcript.