Non-existent download speed, high upload speed, please help!

[ldfairbairn]

Since Tuesday evening we have not had a usable internet connection at home.

Speed tests performed from my phone over WiFi reveal a download speed of 0.05 and an upload speed of 18.6mbps.  A speed test performed from our Xbox over Ethernet produced a 0.00mbps download speed and 18mbps upload speed.  Yet, in the router settings, the sync speed is a normal almost 80mbps.

I have reset the router, changed the WiFi bandwidth, changed the WiFi channel and repeated speed tests using WiFi and cabled devices, with WiFi enabled/disabled, Ethernet devices connected/disconnected, and with different devices used across the family, the results are always the same.  I have also changed the micro filter and internet cable which has made no difference.

In the router's event log there are a large number of errors which are added to continuously, I have attached a screenshot.

I have had several calls with tech support over the last 24 hours and they cannot see any faults on the router, our line, or in the area.  On the last call, I was asked to dismantle our phone socket to find the test port and connect through that, but unfortunately my phone socket does not have a test port.

I have attached screenshots of one speed test and two of the event log.

Please help!

Lewis

[Sparkybruce]

The Facebook lady with the issue is actually in Orton Goldhay which must be a mile or two away, but we all have the same issue.

[SandraP]

I wrote today to Mr Vara MP, and mentioned that is a widespread issue in the area. We will see if any aknowlegment and action would be done this way. Also added a comment on vodafone facebook page.

I will try my luck with Sky next once the vodafone is cancelled. I was with them before and they were good. I would have gone with virgin but they do not cover my location,  wonder why. 

BT mention that if in 90 days they do not sort they give £20 back. Sky even on the tv add mention if it is not working 3 days you can cancel. 

But it is definitely the case of it working regardless of the provider. 

[rcornish]

Just been speaking to 2nd line support, usual tests yet again. Then having to send a screenshot to ‘prove’ that my internet is rubbish. He said he will look into it and call back. No faults on the line yet again. I told him it needed an engineer to go to the cabinet (as this has fixed it every other time) but he says there’s no point to as there isn’t a fault! I have purchased a WiFi hub from Vodafone in Peterborough and paid for 24Gb on monthly contract to all ow for my wife to work on Monday, I’m hoping they will refund me the cost of it when it’s all sorted.

My next door neighbour is also with Vodafone but isn’t having any issues 😤 I want to be on their line!