Epic games cant fetch any download information

[scornfulCoder]

This problem only started to occur once I got home from holiday, and everything was working perfectly before that time. I know its not purely epic games' fault as everything works fine on my mobile hotspot ie. i can download games and also verify game version. This issue is also only for epic games. Windows can fetch and download updates with no issue, alongside steam and nvidia geforce experience. I've already changed the DNS to open dns(208.67.222.220). Any help would be appreciated

[Ripshod]

Disable all and any instances of IPv6 on the router. 

[scornfulCoder]

can this be done just by unchecking the box in the properties section for the network?

[Ripshod]

Needs disabling everywhere. Just disabling it on the network means the router will still attempt to make connections over IPv6. 

[scornfulCoder]

Okay, will do. In the meantime can you explain why this works?

[Ripshod]

IPv6 is new to Vodafone. As we all know new means we are the beta testers, and as it stands now vodafone's implementation is full of holes.

I suffer various chat problems, others have experienced mobile apps failing, some can't connect to game servers.

I do know that once the bugs are sorted there will be no reason to not turn it back on

[scornfulCoder]

so i went onto the vodafone network settings and disabled ipv6 in there, still not working. Is there anything that i have missed?

[marky1124]

@scornfulCoder

Hi, did you resolve this? I have the same problem since moving from a previous provider to Vodafone.

[marky1124]

This problem went away overnight. My guess is that it was caused by Vodafone performing filtering on my connection. I never turned on filtering, but a service agent told me that they had raised a request to disable filtering and that it would take 24 hours. 48 hours later Epic downloads started working.

Other issues that were resolved at the same time

1. Amazon echo was able to be setup, prior to that it refused to use any WiFi connection it was offered
2. BT Youview box now launches apps such as iPlayer, ITXV, Netflix and Prime video, previously it didn't respond at all when the 'OK' button was pressed on the remote control.
3. A game called Fill-A-Pix on my mobile phone is now able to download update puzzle levels.
4. The Google Chromecast now works.

When I was having this problem. I was able to point the figure at Vodafone's network because if I used Tunnelbear to bring up a VPN connection then Epic was able to download games without issue.