Vodafone Wi-Fi Hub Diagnostics - Connectivity Test = Failed ?

[rjhazeld]

I normally use my own Asus GT-AX11000 router with a Draytec vigor 130 modem which has worked well. Openreach disconnected my and my neighbours cables at the pole in order to replace it. Immediately afterwards the download speed had dropped by around 20% but not quite below the contractual minimum . I got the Vodafone Wi-Fi hub out and connected it to a laptop with no other devices and wi-fi disabled. The speed was slightly better but not materially so I ran the hub diagnostics which all passed except the Connectivity Test which failed. I can't find any information about this test or what might cause it to fail. 

After the reconnection two of the six  properties were without a service  and after they were reconnected they had slower speeds than before.. I'd guess the connections weren't put back to the same pairs but the failed connectivity test may indicate something else.

Any information on the connectivity test would be appreciated.

[Jayach]

Try running the broadband service test from here:

https://www.vodafone.co.uk/help-and-information/broadband-support/no-internet-2

If it finds errors it should automatically raise a call.

[rjhazeld]

Thanks, I'll run it this way in the morning when I can swap to the Vodafobe Hub.