Ask
Reply
Solution
I normally use my own Asus GT-AX11000 router with a Draytec vigor 130 modem which has worked well. Openreach disconnected my and my neighbours cables at the pole in order to replace it. Immediately afterwards the download speed had dropped by around 20% but not quite below the contractual minimum 
. I got the Vodafone Wi-Fi hub out and connected it to a laptop with no other devices and wi-fi disabled. The speed was slightly better but not materially so I ran the hub diagnostics which all passed except the Connectivity Test which failed. I can't find any information about this test or what might cause it to fail.
After the reconnection two of the six properties were without a service and after they were reconnected they had slower speeds than before.. I'd guess the connections weren't put back to the same pairs but the failed connectivity test may indicate something else.
Any information on the connectivity test would be appreciated.
Well followed your advice and ran from the web page. Immediately got a message 'we already know about your issue and button to 'chat to an agent'. Clicked the button got taken through all the steps of the previous call and same unhelpful result. Asked what the connectivity test fail meant 'its just a glitch in the software'. Then said you could solve it by upgrading...but fttp isn't available here...its an FTTS line they may not be selling it yet. I do wish someone would turn the process round i.e. Openreach deal with customer and they then give a choice of provider/deal as agent for the provider. That would place responsibility for all aspects of delivery with Openreach rather than the current setup where it has created a framework that prevents challenge. In my current case they turned up on a Monday morning disconnected everyone connected to our pole without any notice of forewarning and took an hour and a half to re-connect us
