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16-01-2025 11:24 AM
Hi All, so having problems with slow intermittent download speeds on Xbox Live (and other devices ) and it's very strange. Trying to pull down for Forza patch last night and it'll hit 2-2.2mbps for 10-15 seconds and then stops. After a while it'll then continue and do the same again. I have a FTC connection achieve 71mbps (15 upload) doing a test. Have no issues streaming 4k content, work VPN etc. Also had the same problem downloading the update for my Roku streaming stick.. only it didn't like that fact the download had stopped and cancelled the update. Had to connect my 4G hotspot to finish that off.
HElP! - doesn't make a difference if wireless or wired. Have asked for a static IP but no difference as of yet. Router has been rebooted!
16-01-2025 02:14 PM
Hi @niiiicck92, I'm sorry to hear about the issue your are facing with the devices. Please run our diagnostic tool here. If you face any issues please contact the Broadband team on - 0333 3040 191 or webchat here.