A little background, I am a computer networking enginer with multiple years of experince.
First got the fibre 900 in and was told it could take a while to hit speeds that were promised. Fair enough.
A week later and i was still getting less than the garunteed Minimum Speed (500mb). So i contacted Vodaphone and after me having to do multiple tests and send screen shots, they said they would look at it and get in touch.
They never did, i got in contact again and again I was told to run network tests (speed tests etc) which i had already done previously and had been keeping extensive logs of tests I would run multiple times a week. They again said someone would be in touch and again no one ever did reply.
Again i contacted, this time i asked if an enginer could come out and try and determine the fault. Instead they said they couldn't do that and they would instead send a new router to see if that was the issue.
The router was not the issue, the new one came and i again ran tests and again was barely making it over the 350mb mark (even though i was supposed to be on 900mb), AGAIN i contacted vodaphone and this time I was told that they have ran tests on their end and can connect to over 500mb (the minimum garuntee... funny that), and was practically called a liar by the agent i was talking too, they have now refused to send an enginerr out and have stated that its my devices where the issue lies. It really is not my devices, I have tested out the connection with no other devices attached and the wifi turned off on a device more than capable of gigbit connections and again the service speeds have come up short.
How can i get this issue taken seriously, I have now been with vodaphone around 2 months and have never hit the minimum garuntee of 500mbs.
If i could go back i would never have signed up.
