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Solution

iPlayer buffering

JoeWright
4: Newbie

We had cityfibre installed yesterday.  Everything is solid (better even than before), except BBC iPlayer which on multiple PCs has gone bad.  Downgrading of quality after a couple of minutes and buffering.

Odd that everything else is very good (Youtube, Twitch, Channel 4, Channel 5, etc...).

Anything worth trying?  Thanks

26 REPLIES 26

Jayach
16: Advanced member
16: Advanced member

As a test, could you try this, preferably with nothing else connected to the router.

On the Ethernet connected PC, run a few speedtests, make sure the results are consistent with each other.

Connect to a failing streaming service and allow in to run.

Whilst it is running repeat the speed tests.

Are there any differences in the two sets of speed test results?

I get it, good idea.  Ok, I'll check that out when I can (next couple of days).  I'll also play with cables, etc... to rule out a few other things.

Haven't done the above testing yet but just to add:

All devices are having a problem. So at least add a Samsung tablet and a Win 10 laptop.  Also, all the wifi connected devices have the same problem.  It's as if the internet goes to sleep for them and you have to wake it up by going to a website, waiting (or even timing out and trying again) and then you'll get sustained connection until you stop using for a bit.

On my main PC I use the internet heavily and swap between sites, etc, and don't have any problems.  The PC where I initially found the problem will be streaming only while streaming.  It is almost like if you're not requesting content from different sources at a high enough frequency, the router will put that connection to sleep, even if you are currently streaming content from a source.

All a bit weird.

Jayach
16: Advanced member
16: Advanced member

As you say, all a bit weird.

The only time I've ever noticed something similar is when a hard drive, which powers down when it's not been used for awhile, is in the mix. Everything seems to wait for it to come back online.

There is nothing in the THG3000  (AFAIK) that could cause that, but have you tried a factory reset of the router, "just in case"?

CrimsonLiar
16: Advanced member
16: Advanced member

Regards smart TVs, Chromebooks, phones, and tablets it's worth going into the settings for the Player app, and from its storage submenu clear the cache and any saved data.  You'll need to log in again, but it does help many devices with iPlayer issues.  Unfortunately, this won't clear the problem with PCs and Macs.


@Mark wrote:

If you don't want to reach out to our team online @JoeWright, you can reach out to us by calling 191 from a Vodafone number, or 03333040191 from any other UK line.


Sorry for the slight tangent but just a heads up - 191 doesn't work from our landline.  Maybe a cityfibre thing?  Just get a dead line tone.

Ripshod
16: Advanced member
16: Advanced member

I believe Mark just erred there. 191 will work from a vodafone mobile.