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Packet Loss

PJ_Williams
2: Seeker
2: Seeker

‎27-03-2023 07:39 PM

Hi - I've had my Fibre 900 for around 3 months. Recently started experiencing packet loss. I'm a network engineer and can see packet loss at 84.65.192.1, the next hop after my local gateway. 6.5% over 10 minutes. Downloads speeds are fine - although I imagine it would be better without packet loss but gaming is off the table.

 

I'm not on Social media,  can I get can email address to log my issue with and send over the information I have? Fortunately I still have good old Sky VDSL that I am running. 

 

Anyone else had this, in Coventry.

2 REPLIES 2

JG565
2: Seeker
2: Seeker

‎27-03-2023 08:57 PM

I am also in Coventry and over the last few days I have been having similar issues. I have replied to a different post about it. Following the advice that was given I have contacted support who claim that everything is fine. Due to this I am unsure if this is a Vodaphone or a City Fibre Coventry issue.

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Gemma
Community Manager
Community Manager
In response to JG565

‎28-03-2023 04:20 PM

Hi @PJ_Williams  and @JG565 - thanks for posting. I'm sorry you weren't given a resolution when you have contacted our Support Team @JG565 

As we're unable to access your accounts here on the Community, the process for this is to go through our self diagnostic tool online, which will also go through some live testing. It sounds like you may have already gone through the tests, if so please reach out to our Support Teams again, on either 191 free from a Vodafone mobile or 0333 304 0191 from another phone. 

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