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Forced Change of Landline Number

KLee85
2: Seeker
2: Seeker

‎14-06-2021 09:12 PM

I recently placed an order for Vodafone broadband and specifically requested to keep our existing landline number. Today we received a call from Vodafone saying that it is in the process of being changed despite this request.  We have had the landline number for 24 years and it is our registered contact number for a multitude of services. We previously moved from BT to Sky and had no issues retaining the same landline number. Has anyone else experienced this? 

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3 REPLIES 3

Jayach
16: Advanced member
16: Advanced member

‎14-06-2021 09:58 PM

I transferred from Sky, and had no problems keeping my number.

KLee85
2: Seeker
2: Seeker
In response to Jayach

‎15-06-2021 12:02 PM

Thank you - that's helpful to know!

 

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mikek73
2: Seeker
2: Seeker

‎16-06-2021 09:58 PM

Yep.  My number I had had for 8 years.  From Virgin Media, to Sky, to BT, to Vodafone.

Then this year I upgrade to Gigafast Fibre to the Home, and Vodafone cannot port the number they already provide!

Really not helpful, and as far as I can tell, against OFCOM rules.

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