No outgoing calls in landline

[Jennywaldeck]

Has anyone had an issue with the landline suddenly unable to make outgoing calls? Broadband seems to be working ok. 

[Lucy_F]

Hi @Jennywaldeck Sorry to hear you've been facing trouble. Troubleshooting can be actioned here or via our dedicated Broadband App. Faults can be diagnosed and escalated via these self serve options. If you'd prefer to troubleshoot this with our dedicated Broadband Team directly, please reach out to them on 03333040191 or Live Chat.

[Jennywaldeck]

Thanks Lucy.

My issue is with outgoing calls on my landline - does the Broadband app cover this too?

[Remi]

Thanks @Jennywaldeck for reaching back out to us, I'd contact our dedicated Broadband Team to discuss troubleshooting in more detail. To reach out to them give them a call on 0333 304 0191 or drop them a message via LiveChat here 👉 vodafone.uk/2LCJiTm and they can look to assist you further. 

[jellison]

Yes I've had it happen to me twice.  Turning the router off and on solved it but I also contacted Vodafone support about the issue and in both cases they changed some settings at their end.  I was told that VOIP is quite a new technology and sometimes reboots are required.  Honestly I wish I could have stayed with analog - it was 100% reliable.