No ringing tone on landline

[lcsneil]

Here we go again. After about 18 months on VF Full fibre and the digital landline the phone stopped ringing when someone calls about 2 days ago.

Dialling out no issue. Calling in the caller gets ringing tone and if you pick up the handset you get connected and can have a call. The problem is that you dont know when the phone is ringing. 

The phones are an old binatone one and a Panasonic DECT set and have been working fine and have stopped with no changes to the setup as far as I know.

VF live chat after went through all of their (rather hopeless) fixes (reboot router, fibre link box etc etc

All to no joy and they say it must be my equipment and to talk to my local technician.   As a chartered electronics engineer for over 30 years I suspect I might be more qualified than the live chat!

Any ideas on how to get this fixed as it is at my elderly mothers place (in her 90s) and lives alone and frankly she has never had so much trouble with the landline in her life since she moved to VF.

lcsneil

[lcsneil]

OK - on the 3rd reboot of the fibre box and modem it now seems to be working. 

I give up!

[Tal]

Hey @lcsneil, I'm sorry to hear the landline has stopped ringing as it should. If the phone starting working after you have reset the modem a few times, this tells me it's maybe the phone it self or something is wrong with the modem not passing the information of the call to the phone for it to start ringing and it may help if you have another phone you can try to plug and see if that rings just to role out the current one.

If the issue happens again, please contact us on 0333 3040 191 and let us know the steps you have taken to get it to work last time you faced the issue and we can get it investigated in more detail.

[Jayach]

Had the ringer not worked originally, and the fault not gone away after the reboots, I would have suggested a lack of the ring capacitor in the phone connection.

However, as I find it unlikely to be a problem with the VoIP ATA (Analogue Telephone Adapter) in the router (it can't possibly be a problem with the ONT) just how are the phones connected to the router?