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Unable to dial out on landline

FizzT
2: Seeker
2: Seeker

My landline phone is plugged into the broadband router in the Tel1 socket and the 'phone' LED is illuminated on the router. I can receive calls but unable to make calls. Any guidance gratefully received to sort out this problem. Thanks!

3 REPLIES 3

Jayach
16: Advanced member
16: Advanced member

Is this happening on multiple phones? I'm wondering if possibly this is an older phone with a Pulse/DTMF switch in the wrong position.

Edit: Even crazier, it doesn't have a rotary dial does it? LOL

It's a Doro Adapto 5r duo phone - two wireless handsets. Unable to dial out on either, but incoming calls are able to be received. Thanks.

Jayach
16: Advanced member
16: Advanced member

It sounds like you are going to have to contact Vodafone as the VoIP may not be set up correctly, But I think I would get hold of a standard phone and test it first "just in case", as it will not be an easy call to make.

Live chat may be the best option. https://www.vodafone.co.uk/bbservcd/