8-day Europe Data Extra 3GB data only SIM

[Paris2025]

I have a Vodafone dongle with a 5G data only SIM. I bought it to use in Europe. It as no UK data balance on it. I want to buy the 8-day Europe Data Extra 3GB. I cannot find it shown as an option online (or on the app). The only way I can see to buy it is to send a txt  EUDATA to 2345 for the Europe Data Extra.  But I cannot send txts using the data only SIM? TOBi chat did not understand the question and I was not transferred to a human. What have I misunderstood?

M

[Cynric]

Data only Sims are just for data as stated here https://www.vodafone.co.uk/data-only-sim 

[AnnS]

If you have an online account set up @Paris2025 there should be something under manage extras.

Before being able to roam Vodafone may ask you to add a data pack and activate the device first in the UK. 

Live chat or Customer Services are there to help with all questions.  If you still need help reply to the thread for help from the Social Team. 

[Paris2025]

Ann S

Thank you for trying to help.

I only posted on the forum because the agents I contacted via TOBi did not seem to be familiar with data only SIMs.

It is not possible to purchase the data pack online/on the app. Not only is that data pack I want not shown as an option, but those that are available can only be purchased by sending a TXT. I have a data only SIM in a dongle and cannot TXT.
Having spent ages with TOBi chats with human agents, I have established that the only way for me to order the data pack is to contact an agent to load it the evening before I set off. That is entirely unsatisfactory, so when I return from Paris, I will switch to another supplier for my data only SIM that I need for my laptop dongle. My mobile phone is with another UK supplier - I chose the Vodafone as a backup service to maximise coverage. I was sold a Vodafone data only SIM dongle and find that in practice Vodafone are not interested in supporting it.

M

[Janey]

Hi @Paris2025 Thanks for your post. Based on the information provided (no UK data balance/txt  EUDATA to 2345), I'm going to assume this is a Pay as you go Data SIM. Although, you're right, we can't text from the SIM but I would expect to see the Extra in your My Vodafone account. It may be that you need a UK pack in order add the Extra to it, it'd be best if we took a look at your account.

Please can you drop our team a message and we'll investigate from there.