Broadband Dongle - Number showing as Unknown, so cannot register it to add credit

[trsict]

I've got a Vodafone broadband K5161h dongle which is showing as connected, however when i check the "My Device" information it shows all the relevant details - but for "My Number" it shows as "Unknown"

I've tried using the software to send a text to *#100# but that fails - so i've no way of finding out the number, as the person who originally had this dongle has left the company I work for and nobody knows the details.

Without the number, I can't register it and so can't add data to it.

Anyone any ideas?

[AnnS]

It sounds like the original owner already has the device registered to an account or may have terminated the service @trsict , if this is what has happened the number won't show and you will be unable to register in your name.

Your only option here would be a replacement SIM from here: Data SIM or a replacement device to include a new SIM and allowance.