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Mobile Broadband

Cancelling a mobile data SIM contract

swampmonkey
2: Seeker

How do I cancel a mobile data SIM contract?  I have never used it and my contract ended on 8th July.  I am overseas, so if I call the Vodafone support number - 191 - will I be charged?  Thanks!

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11 REPLIES 11
MarkD
Moderator

Hi @swampmonkey, you check out our cancellations page here for more information. If you're at the end of your contract, follow the link and there is an option to chat to us, this team should be able to get the service cancelled for you 👍

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swampmonkey
2: Seeker

Thanks very much.  I'll give it a try.

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MarkD
Moderator

Cheers @swampmonkey, if you do need anything else, or if you do need an international number, just let us know 🙂

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swampmonkey
2: Seeker

Thanks - A little concerned as I only seem to be able to get a live chat with Tobi - which I have tried before and it got me nowhere.  Any other ideas?

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swampmonkey
2: Seeker

I just want to have a live chat with a human being - not Tobi - who seems unable to help me.  How do I get a real human on the other end?

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MarkD
Moderator

After you've entered your query with Tobi, you should get connected with an agent. Have you managed to speak to someone about this, or would you like us to get you the international number? 🙂

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swampmonkey
2: Seeker

I am trying to live chat with a human and the only thing I have got for days of trying is that all agents are busy.  Any ideas?  Alternatively, If I call 191 in UK, from South Africa, will I be charged for the call?

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BandOfBrothers
17: Community Champion

Ring +447836191191 which is then free from a Vodafone mobile @swampmonkey 

Or speak with the Vodafone Social Media Team's via Twitter or Facebook Contact-us-for-account-specific-queries. 

Maybe we can help as fellow customers if account access isn't needed.

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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swampmonkey
2: Seeker

Thanks very much for the clarification on dialling 191 from overseas.

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AnnS
17: Community Champion

Hi @swampmonkey 

 

Have you considered cancelling the data contract using a STAC code (service termination authorisation code) ?

 

If the device you are using does not send texts, insert the data SIM into a phone and text STAC to 75075 you will receive a reply with a STAC relevant to the data SIM number.

 

If you know someone in the UK on any other network, ask them to submit the STAC to their network and the data SIM will immediately end without the need to contact Vodafone and waste time trying to speak to a human and generate the final billing.  Asking someone to submit a STAC won't affect the account of the person submitting the STAC.

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swampmonkey
2: Seeker

Thanks.  Very interesting.  I'll try to deal with a human at Vodafone,  but if that doesn't work I'll use your plan as a fallback.

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