Incorrect wifi password

[Reecew96]

Hi everyone I've  just received  my Wifi router and have set it up but every time I put the password in, it says in correct password. I've tripple checked its the right  password but still coming up as incorrect. Could this be because I'm still waiting for my connection to be activated or should it let me enter it now. 

[MarkD]

Hi @Reecew96, this could be the case. When is your activation date and are you expecting an engineer's visit? Mark 

[Reecew96]

Activation date is the 17th and no visit needed. Still weird how it won't even let me put the password in

[MarkD]

Thanks for that information @Reecew96. The router won't get provisioned on our until 17 Nov 2020,  once this has been done and the service is activated, you should be able to enter the router password on your devices.