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K3520 dongle on OSX High Sierra

stanners1980
2: Seeker
2: Seeker

Hi everybody,

 

I've been using the Vodafone K3520 USB modem on my Mac for the last couple of years without a problem. However, I've just upgraded to OSX High Sierra, and the dongle doesn't work anymore. When I use the vodafone software, it just says 'no device'. I've tried downloading the most recent drivers, but nothing has helped so far.

 

Does anybody have any suggestions please? Thanks

 

Chris

7 REPLIES 7

Mark
Community Manager
Community Manager

Hi @stanners1980, we offer more support on using our Mobile Broadband Software on your Max on our website. I suggest following the steps advised to reconnect.

Hi Mark,

 

Thanks for your reply, but I dont see the K3520 listed in the page you refer to. Should I assume that this means that High Sierra has made my dongle obsolete, even though it worked with Sierra?

 

Kind regards,

 

Chris

Mark
Community Manager
Community Manager

Apologies @stanners1980. For more specific set up instructions on setting up your USB modem, please see the K3520 device guide.

Thanks Mar, but this guide is 10 years old!

 

I've been following the guidlines, but the dongle is just not recognised. Can you confirm this model works with High Sierra please?

Josh
Moderator (Retired)
Moderator (Retired)

@stanners1980 I've taken a look at compatibility with the dongle when using Mac OSX High Sierra for you. However, it would seem the issue may lie with the software itself rather than the dongle. Based on information I've found on Mac forums, it would seem there has been reports of Wi-Fi and Bluetooth pairing issues with the recent update.

There seems to be some quick fixes published on the Mac forums, Id advise trying out some possible fixes on there to resolve the issue as nothing indicates the dongle shouldn't be compatible.

bitolpav45
2: Seeker
2: Seeker

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GBWhatsapp
2: Seeker
2: Seeker
Simply connect it to the USB-C port in your MacBook and you will have at least one USB 3.0 hub to connect your dongle. Plug your dongle into the USB 3.0 hub. You will see that MacOS detects the device. If it is just a storage device or a Flash Drive, you will be able to use it straight away by opening Finder. GB WhatsApp Pro Apk