K3806 and Symantec Endpoint protection 12.1

[FabioSemino]

Hi,

Got a problem with this internet key model, it does actually install and connect but while the Corporate Network threat protection is active (thus the firewall) the internet key have all it's traffic blocked, while i'm focusing on the symantec side of the issue I'm asking if by any chance the problem has already been solved....

The curios thing is that on the very same corporate configuration on different pcs with the same software version (VMB 10.3.401 but also on 10.2) and the same SIM the vodafone k4505 works like a charm without having to disable the firewall and NTP!

SW configuration:

Win7 SP1 X64

Symantec EP 12.1

Thanks for any help you may provide

[headcheese · Accepted solution]

Hi,

According to this page on symantec's website (Fix ID: 2949361) this is a known problem with Symantec Endpoint 12 and 3G USB modems.

This issue is fixed in the Symantec Endpoint Protection 12.1 Release Update 2 Maintenance Pack 1 (SEP 12.1 RU2 MP1).This Update became released on the 8th of April and can be downloaded directly from Symantec.

It might be an idea to download and install this maintenance release on a test system to see what happens. If it doesn't resovle your issue, or you're already running SEP 12.1 RU2 MP1 let us know and we'll see what we can do.

Cheers,

HC

[FabioSemino]

I can confirm that after the colleague deployed the client fix the problem is gone.

Thanks for the quick answer.

[mithunsanghavi]

Hello,

In your case, you would have to migrate from your current SEP version to SEP 12.1 RU3.

If you are planning to upgrade or migrate to Symantec Endpoint Protection 12.1.3, please take a look at the latest how-to article created by SEP content council team.

Best practices for upgrading to Symantec Endpoint Protection 12.1.x

http://www.symantec.com/business/support/index?page=content&id=TECH163700

For more - Check these BLOG's:

1) Latest Symantec Endpoint Protection Released - SEP 12.1.RU3

https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru...

2) What's new with Latest Symantec Endpoint Protection SEP 12.1.RU3

https://www-secure.symantec.com/connect/blogs/whats-new-latest-symantec-endpoint-protection-sep-121r...

3) Knowledgebase Articles for Symantec Endpoint Protection 12.1. RU3

https://www-secure.symantec.com/connect/blogs/knowledgebase-articles-symantec-endpoint-protection-12...

Hope that helps!!