Hi,
Could you access the internet and browse the web on the phone when you put the sim from the dongle in it?
If the phone based data service worked OK, but your laptop generally gives you a poor browsing experience then it's likely to be something to do with the laptop setup that's causing this, rather than a problem with the mobile network.
If you're using a windows system then a load of processes are loaded when windows starts up. Some of these are related to programs that will try and update (and therefore use bandwidth). It might be worth tyring a clean boot (instructions can be found here) as this will stop processes that will do this using up bandwidth and/or doing anything to your network traffic. If you do a clean boot and it improves things then you've established it's an applicaiton on your laptop making browsing poor. If you could le tus know if a clena boot makes any difference it would be great.
If, when you had the sim form the dongle in the phone, and browsing on the phone was also poor then this issue would look to be more network related. You can use the mobile broadband client to refresh your dongle on the network, either by perfoming a 2G 3G switch, although you need 3G coverage to do this (in VMB 10.X) clicking on:
- Advanced (if you're not already in advanced view)
- Click the devices tab
- Highlight the K3565
- Click on Bearer
- Select GPRS only
- Wait a moment
- Click on Bearer
- Select 3G preferred
If you're in an area that doesn't have a 3G signal then the above won't work and it would explain why you're getting slower data throughput. 2G is a much slower bearer, so if you're used to a 3G connection and now only picking up a 2G signal then you will notice a significant difference when web browsing. You can tell if you're only picking up a 2G signal as the light on the K3565 will be green.
You can tell what kind of signal is available in your location by checking the coverage map.
I hope that helps
HC
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