Mobile broadband data top up

[Cehcch19]

I have topped up my mobile broadband phone number online but don’t seem to be able to purchase a data pack.  

The top up was successful and payment has left my bank account, but I don’t know how to now purchase the data I require.  

Any help is grateful 

thanks

[Effie]

Hey @Cehcch19 I hope you're doing well! I can certainly appreciate how frustrating this must be. So we can get this put right, please contact the Social Media team here so they can check your account as we have no account access over the community forums.