My Plan was changed post price increase

[Alex2300]

  

Hi,

Since the price increase my internet speeds have decreased and won’t go over 10mbps hovering around 5, before the price increase i was getting 50 on avg. I have looked at my account on my Vodafone and it says I have only unlimited data when it should be unlimited data max. I need this changed back asap, this is clearly an admin issue and online support (Tobi) provide no meaningful help.

[Beth]

Hi @Alex2300! We'd be happy to take a look at this further with you. Please click here and follow our Network checks. If you're still experiencing slower speeds after this, please complete the Network template and post a completed version to the thread 🙂