Vodaphone emails won't display properly on mobile

[Kateclarinet]

I am receiving emails from Vodaphone. When I try to read them on my mobile, they are not displaying correctly. All other emails from other people display in mobile mode and wrap the text for a small screen. I can't  see how to fix this issue with the emails from Vodaphone.

[Lucy_F]

Hi @Kateclarinet Do the emails format correctly when viewing via a browser? Is it when you're viewing via an email application? Pop us over a screenshot if the issue you're experiencing and we can take a closer look. 

[Kateclarinet]

 

[Kateclarinet]

Text not wrapping on mobile screen. Annoying to read.

[Kateclarinet]

I'm using outlook on my Galaxy S22.

[Lucy_F]

Thank you for sharing. Are you using the Outlook App, or your Outlook account via Galaxy S22 Mail app? 

[Kateclarinet]

• Outlook app and Gmail. All other emails display properly. Just seems to be a Vodaphone issue.

[Lucy_F]

Are you able to zoom out, or turn the phone to the side to view the full email? The app should optimise emails for the smaller screen. Are you running the latest version of your mobile mail apps, and phone software?  

[Kateclarinet]

• I can turn the phone to see the email more easily butvwonder why this should be necessary. I have the latest version of Outlook from 4th September. It seems odd..