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Coverage map shows 5G signal but doesn't work and its misleading

Mahammad
4: Newbie

2 months ago I've noticed there's 5G coverage available over a location I visit frequently on the coverage map. But every time I visit the location there's no 5G.

 

Talked with Vodafone twitter team, they say that masts being under maintenance etc typical responses. It's been 2 months and I've just come to the conclusion that perhaps the coverage map is wrong? Not minor incorrect data but the entire map around 1 mile radius is wrong? (see screenshot below)

 

The address for this location is around 69 Queensland Ave, N18 1AT, near the A10. It shows a solid red block with strong 5G signal indoors and outdoors and since it's an open land there's no walls or buildings blocking the signal. I've got the Samsung Note10+ 5G, I've tested 5G in Central London without issues but with this specific area I've never got 5G signal. 

 

You can also see streaks of weak 5G signal in the surrounding area as well but no matter where I go (circled the map in the screenshot below) there's no trace of 5G signal, isn't this just misleading? 

 

My phone shows 2 types of 5G icon. A transparent 5G icon means it's connected to 4G but there's 5G available signal nearby but due to the distance or direction of the mast I'm unable to the 5G signal. The other icon is solid white 5G icon, this means I'm truly connected to 5G. When I'm at this location I get neither the transparent or solid white 5G icons, all I get is 4G. The 5G coverage map in this area is significantly wrong and misleading, I'm aware these maps are made by computer generated predictions but these predictions are no where near true. 

Screenshots:

20201119_142120.jpg

Screenshot_20201119-142240_Call settings.png

 

 

21 REPLIES 21

hollaa01
3: Seeker
3: Seeker

I’ve posted a similar issue (I know yours is an older thread) where there is NO possibility of using data in a very distinct area near me despite Vodafone claiming there’s great coverage, and the phone itself shows coverage bars.

I can almost pinpoint it and have illustrated on this map. Vodafone don’t really do anything about it despite this issue going on for months if not years.

IMG_0559.jpeg

Hi @hollaa01 Please can you reach out to our team via the contact information here and we can get this looked into and escalated.