Unsure if this is a network issue, hardware issue or software issue. I have been having an absolute nightmare with the Vodafone data network for the last week or so. Seems to have happened after an update to iOS17 but that could be purely coincidental. Quite important I get this issue sorted as my business critically relies on the mobile data network.
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
Various locations including entire cities of Glasgow and Edinburgh
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.
multiple locations
Glasgow
Edinburgh
3) Does the issue occur if you try your SIM card in a different phone?
cannot replicate due to other devices being network locked.
4) What errors are seen or heard when the issue occurs?
Signal frequently drops down to an edge connection with no data throughput. This seemed to happen in specific areas and would resume to normal 4G after driving down the road a bit, switching to airplane mode for a few seconds then back on…
However, on Monday night my connection dropped to edge in Glasgow City Centre and would not resort to 4G/5G until I was 10 miles away 40 mins later.
Today 28/9/23 I was in Edinburgh and despite having good 4G and 5G signals phone was getting no data for most areas in the city or very slow data (just enough to send whatsapp texts and use navigation) at certain points. This happened all the way from the edge of the city on the west right into the centre of Edinburgh inclusive.
When I got back through to Glasgow I was having patchy service at points despite having been fine earlier in the afternoon.
5) Does this happen on 2G, 3G, 4G or all?
all
6) When did you first notice this issue?
24/9/23
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
intermittent - random times, no pattern.
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