Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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No 4G signal in RG8 - Pangbourne

1) There is valmost no 4G occurs over the whole village. 2) From the centre of the village RG8 7AN to the outskirts 3) This poor signal occurs on all Vodafone phones and also while using my sim in different phones. 4) The poor signal means that we on...

Samsung s20 fe no 5g available

I have a Samsung S20 Fe that I got on monthly plan. The plan has 5G enabled but I can't select it on my phone. I have heard it could be my Vodafone simcard, although I have just received the phone and simcard new. Can you help please?

Conference Call dropped connection

When in a conference call, why does my connection drop after exactly 30 minutes.  I am in an amateur dramatics group and because of COVID19 we are doing a play via conference call.  This will be recorded and broadcast.  Trouble is, during rehearsals ...

No 4G signal after device upgrade

Hi all,I'm wondering if I'm having an issue with my network settings or sim card. I've just upgraded from a Pixel 3XL to a Pixel 5, and haven't had any signal faster than H on it.  When I check the signal on the VF tracker it shows that I'm in a 4G a...

smccran by 4: Newbie
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4G not working in spain

4G not working although it shows good reception and 4G icon on phone there.This is a UK phone  package and the problem is when I am in Spain.Thanks for any help 

carolla by 2: Seeker
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
  • 21620 Views
  • 2 replies
  • 0 thanks