We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
My house is in a seaside village in Devon. We are shadowed from the main mast by a hill. Who can I speak to to help get something installed locally to improve signal for both voice and 4/5G? We don't have decent broadband from OpenReach either so ...
There are multiple reports surfacing online of Vodafone applying 10Mbit/s throttling (in accordance with their 10Mbit/s throttled service) to their unthrottled, so-called 'unlimited MAX' 4G service. Whether this is intentional or unintentional, this ...
Hello, I've come here because I'm not really sure where else to take this. Since upgrading my sim-only pay monthly plan back in March I have had nothing but poor download speeds with my device via a 4G signal. I have contacted Vodafone support on a...
Experiencing consistent slow mobile data download and upload speeds south of Evesham, is there a possible oversubscription or/and network congestion on our local masts/network? 1) Does the issue happen in just one location? If so, how far do you have...
1) In and around this area, have not travelled from the area.2) Full postcode LD3 0UE3) Three different phones in the house, all on Vodafone network, all are showing emergency calls only4) No signal on phones, emergency calls only or no network being...
Hello everyone I have a problem on my iPhone 11 with G4 internet since yesterday ( London , West Ealing area )It turned out that Vodafone has a crash but is hiding it. I couldn't even open the Vodafone app this morning.On Oopla last speed test down...
1) There is valmost no 4G occurs over the whole village. 2) From the centre of the village RG8 7AN to the outskirts 3) This poor signal occurs on all Vodafone phones and also while using my sim in different phones. 4) The poor signal means that we on...
How do I setup my new Vodafone Router to allow Media Streaming PC to TV ?
I have a Samsung S20 Fe that I got on monthly plan. The plan has 5G enabled but I can't select it on my phone. I have heard it could be my Vodafone simcard, although I have just received the phone and simcard new. Can you help please?
When in a conference call, why does my connection drop after exactly 30 minutes. I am in an amateur dramatics group and because of COVID19 we are doing a play via conference call. This will be recorded and broadcast. Trouble is, during rehearsals ...
