We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
About two weeks ago 4G data will not function on my iPhone X. So get a functioning iPhone 7 using “3” and a the non functioning iPhone X using Vodafone. Swapped both sims over and everything works. Swapped them back and the iPhone X 4G fails. Apple h...
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1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?I need to travel at least 3 miles 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? in my profile 3) Does the issue occur if...
None of our Vodefones have any signal this morning. Network status checker shows no reported problems. How should I report this? We have tried rebooting phones and all the usual stuff but still no service.
Hi,I have an issue with my Vodafone Samsung S21 Ultra. When I dial a phone number, I can't hear the other person (and I think they can't hear me) at all. If I dial that same number a second time, it works!! Weird. Is anyone else having this issue? I'...
Can someone please explain to me why my Samsung Android mobile phone is often unable to receive a decent signal to allow connection to the internet in N14 North London? In some parts of North London, I have no problems. However, all too often in N14,...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Yes; a couple of miles. 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?Per profile. 3) Does the issue occur if you try your S...
First of all, It is so difficult to speak to a real person when calling customer service! The automated line automatically directs you to the website or the mobile assistant and then hangs up without ever giving you a chance to actually speak to a re...
Can anybody who is wise to the subject of network/traffic management and routing advise me on this. Whenever you are roaming you get your usual UK/London IP address and location. I assume this is basically adding an additional "hop" for the data pack...
My house is in a seaside village in Devon. We are shadowed from the main mast by a hill. Who can I speak to to help get something installed locally to improve signal for both voice and 4/5G? We don't have decent broadband from OpenReach either so ...
