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29-11-2024 05:23 PM
I currently have the European roam plan 51 with Vodafone and I tried to call the UK (using my inclusive minutes) but all I heard was a message in Portuguese (which I don’t understand) and the call got cut off.
I have been reading that that is the case with Vodafone network when you travel to Europe.
can someone assist urgently?
29-11-2024 06:42 PM
Hi @FYSE 👋 If you've just arrived in the country it's always worth giving your phone a quick restart so it can refresh on the new network. If you are still having issues, please reach out to the social team via the details here, and we will be able to check over your account and a few other things to get to the bottom of your issue.
29-11-2024 08:19 PM
I have done that and now saying connection to this number is restricted (even though there is no bar on making international calls )
30-11-2024 10:21 AM