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I cannot call out

FYSE
2: Seeker
2: Seeker

I currently have the European roam plan 51 with Vodafone and I tried to call the UK (using my inclusive minutes) but all I heard was a message in Portuguese (which I don’t understand) and the call got cut off. 
I have been reading that that is the case with Vodafone network when you travel to Europe. 
can someone assist urgently?

3 REPLIES 3

Andy
Moderator
Moderator

Hi @FYSE 👋 If you've just arrived in the country it's always worth giving your phone a quick restart so it can refresh on the new network. If you are still having issues, please reach out to the social team via the details here, and we will be able to check over your account and a few other things to get to the bottom of your issue.

I have done that and  now saying connection to this number is restricted (even though there is no bar on making international calls )

Sorry to hear you're still facing trouble @FYSE. Please reach out to our team via the contact information found here and we'll get things looked into.