Network wide site block

[B9]

We have a website that is blocked on the vodafone network https://v4.co.uk

We have been in previous contact and have been advised to use https://www.virustotal.com/ to see to logged services marking the site as malicious. 

We have scanned the server and no malware is found and logged false positives with the services listed on virustotal. these have been amended but the site is still being blocked on vodafone. Can you please log a false positive and amend your records to allow traffic to the site?

Report as of today 
https://www.virustotal.com/gui/domain/v4.co.uk

[Andy]

@B9 You're welcome, we hope to be back in touch soon with the results.

[B9]

@Andy Is there any update on this?

[Jason]

I've checked the request raised to our Network team yesterday @B9 and they haven't worked on it yet. Once we've got an update, rest assured that we'll let you know as soon as possible. If you don't hear from us, we'll still be waiting for the dedicated team to fulfil our request. 

[B9]

Thanks @Jason 

[B9]

Hi @Jason is there an update after the weekend on this?

[Mark]

I've good news @B9 our team have completed their investigation and reclassified your site. Going forward our customer will be able to access the site without any issues. The changes are usually very quick, but can take up to 24 hours to complete. If you're still having any problems after this time, don't hesitate to reach out to us again. 

[B9]

Hi @Mark 
Thank you so much for your update and network teams speedy turn around on getting these records updated. 
I have let the client know and provided this link so if any further issues to add comments.