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20-04-2022 10:02 AM
Hi.. I have been using my Indian Vodafone vsim in the UK for the past 2 years. Recently I travelled to India and returned to the UK but since then there is no service on my Vodafone SIM. Please help.
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20-04-2022 10:25 AM
Hi @Hgandh
Although Vodafone UK customer services can't access your account as the different Vodafone regions are not linked we can certainly help with some troubleshooting as your reaching out on the UK Vodafone Forum for some help.
As a process of elimination can you try your sim card in another phone and then see what happens.
Also try going into your phone's connection settings and roam for another network and then re choose Vodafone as this refreshes the connection.
And in some phone's you can reset network settings.
This could also be cell masts issues so try and see if the issue still exists when you move from one location to another.
Finally check in any relevant Vodafone Network App like Myvodafone.
Ultimately if it is your account then I'm sure the Vodafone Customer Support Department for your region will be able to help.
I wish you all the best.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
20-04-2022 10:25 AM
Hi @Hgandh
Although Vodafone UK customer services can't access your account as the different Vodafone regions are not linked we can certainly help with some troubleshooting as your reaching out on the UK Vodafone Forum for some help.
As a process of elimination can you try your sim card in another phone and then see what happens.
Also try going into your phone's connection settings and roam for another network and then re choose Vodafone as this refreshes the connection.
And in some phone's you can reset network settings.
This could also be cell masts issues so try and see if the issue still exists when you move from one location to another.
Finally check in any relevant Vodafone Network App like Myvodafone.
Ultimately if it is your account then I'm sure the Vodafone Customer Support Department for your region will be able to help.
I wish you all the best.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
20-04-2022 11:44 AM
Inserting SIM to another phone worked. Thanks for your support. 🙂👍
20-04-2022 12:10 PM
That's awesome news @Hgandh
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.