Poor Signal TW13

[Kam-PKS]

1) Only happens at work or surrounding area within a mile

2) Location Hanworth TW13 6JE

3) Happens on 3/4 different phone at this site different users all on Vodafone

4) The other person can hear you but you cannot hear them and then after a little while call disconnects and you get the message on the phone call diconnected

5) 5g is showing on the service between 2-3 bars for service level Data is poor Download 2Mbs Upload 1.7Mbs Ping456ms

6) Started seeing problems end of the first week in December 2022

7) This issue occurs on nearly every call sometime straight away or after 4-5 mins. maybe 1 call in 20 (a short call) might be okay

Tried calling Vodafone support just keep getting told we have checked and there is no problems showing in the area and try resetting the phone reseat the sim and reset the network settings, but this is happening other phone on the same network. On one of the phone was told to try an E sim this made no difference had to to vodafone store to get replacement sim as the tech on the phone tried to reset this and then could not reconnected and could not use the old sim. 

[jadesharp1992]

Hi all, so the climbing team were out today and they replaced the cable and apparently the engineer has done lots of speed tests and they are getting well above 100mb download speeds which is something we've not had since before christmas, so maybe they've sorted it? They're gonna monitor the call dropping situation and see how that is and they said they'll run some final tests next week, but they think they've fixed it. If you guys have any issues please post here and i'll feed back.

[jadesharp1992]

Hi all, so have been back to the tw13 area today and speeds are brilliant, 5g is really fast and calls appear to be fine, so I think a huge thanks is in order to Pete and his team of engineers who replaced the cable in the mast the other day as everything now seems to be working properly! after 8 months of rubbish service, long may this now continue!

[Kam-PKS]

Hi Jade

Thanks for all your effort, the speeds are brilliant and no drop calls today.

regards

Kam

[jadesharp1992]

Hi all, so unfortunately the issues are back again. i've had texts all weekend saying there are issues in the tw13 area. they said this evening that they are all fixed, but speeds are dreadful again and the ping on speed tests is terrible once more. I had kept the number of the engineer that helped out last time so dropped him a text and he said that it sounds like it's the same fault again as before. he said he still had a whatsapp group going with the team that helped fix the issue before so he's going to try and arrange someone to come out on Monday. I had a feeling it was too good to be true!

[jadesharp1992]

they have been out today they are replacing more parts of the mast again, so let's see if that fixes the issues.

[jadesharp1992]

Just checking to see how people are finding the signal in the area now?