We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Post Title: NW71) No indoor signal, patchy outdoor signal2) What is the full postcode NW7 1FX3) Does the issue occur if you try your SIM card in a different phone?Yes4) What errors are seen or heard when the issue occurs?No signal of any kind( just o...
Hi, I've got a mesh network and have disabled Wi-Fi on my router so that I get better signal around the house. One thing I've always struggled with even when just using the router was to get to get my iphone to speak to my Apple TV when the Apple TV ...
I have a signal issue that has developed with my phone, a Huawei P30 pro it’s about 15 months old. Inside my workplace (steel framed building) over the last month, increasingly difficult to make calls and send data stuff (emails, whats app, texts etc...
I have a 'Localphone' voip sip service I use in my caravan (uk based). My vodafone basic sim is the only number I can't ring from my sip phone. I'm assuming it's because Localphone is an International service and the basic sim doesn't allow internati...
Whenever I try to phone my parents virgin land-line from my mobile I can not hear anything when the call is connected. My parents can hear me. My mum is now also having the same issue when calling her land-line from her Vodafone mobile.My parents hav...
For the last day or so I’ve had next to no data despite having 4G coverage showing on my iPhone X. It’s working fine on my partner’s phone so I can’t understand why it isn’t on mine. I called 191 and waited a long time but what they advised hasn’t he...
8 days ago, I had my 4g go from great to unusable. I was getting around 30Mbps now it's down to single digit Kbps. This is on 2 devices using 2 separate sims. When I went to town at the weekend, the speed was normal on my phone. 4 vodafone advisors ...
I'm a new Vodafone customer with an Unlimited Max SIM only plan. My understanding from reading through the Vodafone website is that the Unlimited Max plan does not throttle data connection speed. The Vodafone coverage checker indicates I am located i...
Has anyone noticed a drop in Vodafone mobile data speeds? I can usually get 5g in my property and speeds of up to 400Mbps or failing that, 4g+ with some pretty good speeds10.0.0.0.1 . But lately it doesn't seem to want to go above 10Mbps. I'm on the ...
We lost mains power from Fri 26/11 and it just returned Sat 4/12 (after 8days!). Now power is nearly back to normal the Vodafone mast here in Winster is still not operational. We rely on this for phone and internet being in a rural area. The service ...
