We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
At night, I block my 12 yr old daughter's ipad (non 4G) and iPhone (no SIM) so she's not up all night on You Tube or TikTok etc. Imagine my surprise when I hear talking coming from her room at 3am. Despite blocking both devices and sites on the Voda...
Hello, in the last few days I received dozens of messages from Vodafone about a network fault. I might have subscribed for updates to the fault at that specific location but something is going wrong since I received dozen of messages about that fault...
My wifes mobile number was previously on the Vodafone UK network and was ported out around 2 years ago to ID mobile (which runs on the three network) since then some people who are on the Vodafone network cannot call my wife and get call failed (iPho...
I am having issues when trying to use whatsapp's web application. I am unable to scan the QR code they provide. I have already contact their support team and they have asked that I do a few troubleshooting step which I have and provided evidence of i...
According to the network maps we should be in an area with excellent 4G and strong 5G, yet we barely get 1 bar signal in the house - it's a new-build so hardly a signal blocker. Even in the garden the signal is week and data isn't good enough for a T...
I'm on holidays in Thailand, roaming with a Irish vodafone sim. Up to a few days ago it worked perfectly but yesterday it stopped working.Any time I try to make a call I hear a thai recorded message saying "you have dialled the wrong number" or somet...
Hi Vodafone UK community,I've recently switched to Vodafone and I haven't managed to connect to 5G. Is there any reason why I wouldn't be able to do so using a iPhone 13 Pro with a Vodafone eSIM while going about in central London? Trying to figure o...
In areas I get 4G service speeds are fine, though when it falls back to 3G the speed is so bad that I may as well use 56k dial-up! Takes an age to check emails or even load a webpage.. YouTube is pointless to even try. Any reason this could be like ...
My phone with vodafone sim appears to be resolving some urls to IP addresses within the range 90.244.156.0-255 (which appears to be owned by vodafone) instead of their normal IPs. Some examples I've noticed are: - cdn.fuseplatform.net to 90.244.156...
hi there i have honor 70 and just in the last 2 days my internet keeps going off i can still ring out some times the signal goes off only 999 calls for a couple seconds or so but will not load any web sites at all even with the 4g is showing / going ...
