We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
My son has gone to Thailand and has bought a local Thai Sim with data. If I'm not connected to WiFi here in the UK and am using my mobile data (I have unlimited data in my pay monthly plan), am I charged to send WhatsApp messages to my son in Thailan...
Specifically any subdomain hosted on manxcloud.com and red5.imWe are an MSP, and securenet is blocking our clients from accessing our hosted services. Please reclassify https://*.manxcloud.com and https://*.red5.im as Hosting domains.
I am having trouble receiving SMSes to my Vodacom number while I'm in the UK. It's a pay-as-you-go number, and I activated roaming before leaving South Africa. I need these SMSes to do my internet banking.I was receiving SMSes a few months ago, but w...
So I've been using my mobile to play games on breaks at work for about 8 months, never had issues except the odd minor ones on an infrequent basis. About 3 weeks ago the games have become unplayable and Internet speed has been horrendous and inconsis...
Hi, Our company website https://www.property-investors.co.uk/ is being blocked by SecureNet please can it be reclassified. Thanks, Simon
This issue is likely related to the other topic on YouTube stuttering / taking forever to load but making this post to increase visibility that there's a rather serious issue at the moment with the routing to Google.I can only download or update the ...
Could someone help me to identify what mast is with LAC 891 and CID 59769. I'm getting only 3g signal at strength of -103 dBm with download speed of 2 Mbps. In my understanding I should be getting 4g connection in TAC 8266 and enodeB 522350 cell 1337...
Hi,I live in the PH2 area (Scotland) and live on a rural housing estate where mobile signal is non-existent. Is there a way to encourage Vodafone or other network providers to install one on land near us?Thanks,Matt
The mobile signal has been terrible in the Merrion Centre area of Leeds for at least the last 4 weeks. I have heard rumours that a local mast is being worked on but I'm unable to make calls, and access the internet via data. As I use my phone mainly ...
when I call someone I can't hear voice of person and vice e versa. it happened to specific 2-3 numbers
