We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi. My broadband speed through my Gigacube 5G (operating on 4G) has always been between around 60-100 Mbps. Having come back from holiday my speed is now around 10-20 Mbps. I've rebooted the cube but no change. I had an email a couple of days ago to...
I should first clarify that I'm using a Lebara SIM - their website directs to Vodafone for issues with service and signal. Apologies if my complaint/query isn't welcome or relevant here. Since yesterday evening, my latency has shot up from 25-35ms to...
1) issue affects local area, travel approx 2-3 miles before resolved. 2) IP22 2JB 3) Affects other phones as well. 4) no errors, signal just drops out. Used to be great 4G indoors and outdoors all around here. Now many places outdoors I don't have ...
To whom it may concern, It has no content that is adult/spam/vulgar. We are a B2B business. Please do advise on how to get this sorted. Thank you. Syed
Hi - checking the vodafone coverage status checker, my area and many other areas show the message "We're doing some maintenance work in this area". This shows many of the local masts. What is strange is this mentions "Maintenance is due to be finishe...
I bought VOXI sim and entered information in activation page online. It has been 7 hours and I still get no signal and cannot login VOXI website. Does it normally take this long? Thank you.
Up until 27 May 2022 I have been getting over 10 Mbps download and upload speeds on a data only sim with a Huawei modem and external aerial. And good speeds on my A22 on a separate sim. Suddenly my download speed has dropped to below 2Mbps making the...
OK. So we all know by now that Vodafone are switching off 3G next year.My phone does not support calling over 4G, so I need a new phone. No problem, I'm due for one anyways.BUT I get no Vodafone 4G signal where I live. My wife has an iphone 10 and g...
Hello All We have been using 5G locally for the past two years, and apart from the odd maintenance issue, the service has been reliable and fast (400Mbps in the evenings, 200Mbps during work days). We have two iPhones 13s and a Huawei 5G Router that ...
A new Vodafone 5G mast has recently been erected in my area and has caused continuous interference with my free view reception. I contacted Restore TV who sent filters which did not resolve the issue. Had to call out a tv aerial engineer who tested a...
