We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Can anyone tell me when the Vodafone 2G site in Axminster, site 4202, EX13 5AA, is going to be upgraded to 4G? Planning was submitted and approved over 3 years ago. I can see the network status checker shows nothing, but all other sites in East Devon...
Really slow internet in this location. Makes it almost unusable especially if you want to stream a video. Can anyone check if this is normal or there are issues? I've recently switched to Vodafone.
Hi All, Was wondering what my options are from Vodaphone for a Sim to cover Rhodes and Turkey. I am just back from vacation in Rhodes and depending on where I was while there, it seemed to be either Turkish provider or a Greek provider but mainly a T...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Happens in all rooms indoors. Need to go outside to take or make a call. 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? RG...
I came home one day to a huge 5G mast outside my bedroom window. I am just about used to looking at it but the noise is unbelievable. It is so loud especially at night time and it is keeping us all awake. Is there something that could be done to redu...
My son has gone to Thailand and has bought a local Thai Sim with data. If I'm not connected to WiFi here in the UK and am using my mobile data (I have unlimited data in my pay monthly plan), am I charged to send WhatsApp messages to my son in Thailan...
Specifically any subdomain hosted on manxcloud.com and red5.imWe are an MSP, and securenet is blocking our clients from accessing our hosted services. Please reclassify https://*.manxcloud.com and https://*.red5.im as Hosting domains.
I am having trouble receiving SMSes to my Vodacom number while I'm in the UK. It's a pay-as-you-go number, and I activated roaming before leaving South Africa. I need these SMSes to do my internet banking.I was receiving SMSes a few months ago, but w...
So I've been using my mobile to play games on breaks at work for about 8 months, never had issues except the odd minor ones on an infrequent basis. About 3 weeks ago the games have become unplayable and Internet speed has been horrendous and inconsis...
Hi, Our company website https://www.property-investors.co.uk/ is being blocked by SecureNet please can it be reclassified. Thanks, Simon
