How to stop fault update messages

[casaschi]

Hello, in the last few days I received dozens of messages from Vodafone about a network fault. I might have subscribed for updates to the fault at that specific location but something is going wrong since I received dozen of messages about that fault being resolved, then being opened again and so on.

I tried to replay STOP but the message reply did not go through.

Any suggestion how to stop these bogus updates???

[AnnS]

You certainly shouldn't be receiving dozens of these message @casaschi .

You can manage these through My Alerts @casaschi 

Follow this link: Network Status Checker and scroll down to 'Can I get network status alerts', enter location > manage alerts.

If the excess messages continue, you can try live chat or Customer Services.  Alternatively, drop the Social Team a message by following this link Contact Us