We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
so my wifes' vodafone mobile gives a 'not registered on network' messageso it doesn't do calls or send texts .so the stupid mindless ridiculous call answering system gets me to replace my SIM and sends me a message with a link.But the phone isnt r...
2nd report of slowness of throughput in cell 568084 this time the data was collected in the same 24hr window. Snapshots 1, 2 and 4 are Larges Bridge Drive snapshots 3 it outside the Mcdonalds. Speed data and GPS data is included. 568084 also includes...
Our entire street postcode HA6 2ET has very poor signal. Best case is a single bar otherwise nothing. You leave the street, signal returns. It's been like this for a year. No amount of talk with tech or customer service has helped. Both iPhone and A...
Hi, my website www.spiritstore.co.uk is being blocked by your securenet filter. The website sells alcohol, could you please check what category it is classed under as my colleague can open other websites that sell alcohol, just not ours. Kind regar...
Hi my new vodaphone branded unlimited data sim only mobile wifi dongle has worked well for a couple of weeks with a solid blue signal bar - however for the last week the blue wifi signal bars have been flashing red briefly and then returning to blue....
I was originally with Lebara which uses your network, since porting to SMARTY no users on Vodafone or Vodafone MVNOs are able to get through to me, they are simply presented with a Vodafone message stating that the phone is turned off. I have asked a...
Hi there, I manage the site of a local charity https://omnimusic.org.uk/It seems that for some reason they've fallen foul of the Content Control filter and the site is being blocked as "18+ content".Could you please advise why this might have happene...
Hi, I joined Vodafone on the17tth October and since then I cant receive calls from anyone on my previous network (Three) Spoken to multiple Vodafone agents non of whom seem to be able to understand the issue or fix it. Has anyone else had this issu...
Hi there I hope you can help with an issue I'm having with 4g droputs. I'm running Vodafone 4g on a 4g router, and my internet connection drops for 3s every 6 hours. Every 6 hours exactly, 4 times a day for a week now. I'm guessing this has something...
Out in the sticks, I use a 4G modem/router (TPLink Archer MR200) for my Internet connection. It points towards a mast 2km away (eNB ID 512876 - LTE, I think). The connection is fair (50-75%) most of the time, but it drops several times a day for long...
