Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Slower than usual data speeds

Has anyone noticed a drop in Vodafone mobile data speeds? I can usually get 5g in my property and speeds of up to 400Mbps or failing that, 4g+ with some pretty good speeds. But lately it doesn't seem to want to go above 10Mbps. I'm on the unlimited m...

Resolved! complete withheld number

is it possible so even the authority can't trace thinking of calling a biz twice. They use analog landline on this day

suenym by 3: Seeker
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Secure Net incorrectly blocking our website

Hello, We have several incidents from our customers as they are unable to access our website or associated services from the Vodafone service, blocked by Secure Net. We are an accounting, tax and human resources software company. We request a reclass...

aplifisa by 2: Seeker
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Phone not working in Portugal

Hi ThereArrived in Madeira last night. Can receive texts, but cannot make outgoing calls and most importantly no data. Roaming is on in the phone and on my Vodafone account (I logged. in. last night),I. have used 4g out of 15g of data. The Vodafonee ...

MrNick by 2: Seeker
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Number change issue

I recently got a new phone and have moved over my old number to my new phone. It has been working fine for weeks but have been told by a lot of people that when I call and text people, it's still the number that I got with the phone that displays and...

Resolved! Whitelist Domain from Vodafone Content Control

Hi there Some Vodafone users are having issues accessing my company's website.  From our own testing and from speaking to Vodafone live chat, I believe it's to do with security/parental controls. However there is no reason why our website should be b...

Bad signal

Hello, there is a phone mast located near NE3 3HD and it has not been working for at least 4 months now. Is there any update on this?Thanks

Finna by 2: Seeker
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Resolved! Vodafone issues ?

I've been experiencing a lot of drops in network in Vodafone... I'm neither able to receive nor call others... this has happened to me in Delhi and ahmedabad... I was wondering if anyone else is facing similar issues...