South Ruislip HA4 - Bad Data signal

[TTO121]

I just moved into this area, and my phone is unable to receive a very bad signal or even a single signal. Once I parked my car and walked into my house, there was only 4G and/or even "E".

Would you tell me what is going on?

[Janey]

Hi @TTO121 Thanks for getting in touch. I'd recommend following our handy network guide here. Once you've completed the guide, if you've still been unable to resolve the issue, please drop our team a message over on our social channels so we can investigate in more depth. Just let them know you posted here too. 

[TTO121]

Hi @Janey 
I spoke with the online team, and they can't really solve my issue.
I do really having a bad signal in my area, which I do captured with images and video.
Can anyone able to follow up with this?

[Lucy_F]

For security reasons we'd require you to please reach out via our Social Media Team here so we can obtain certain details. Once you're in contact with us we'll run through troubleshooting with you and if require we can raise a network case in this area. Please do follow up with us via our Social Media Team so we can get things looked into with you. 

[TTO121]

@Lucy_F 

I spent 3 days with the Online Social Media Team, they don't even have a solution. Even though I am on the call with Vodafone CS (191), they don't even send anyone to have a look.

[Lucy_F]

Us as the Social Media Team will investigate any network issues customers are facing. We'll run through account and device troubleshooting and check over the network in the area. If required, we'll raise a case to our Network Engineers to investigate the issues. If the issue is already raised, or down to coverage, we won't be able to raise a case. If you've not had this fully investigated and have remaining questions or concerns, please continue to speak with our team here and we'll get back to you.