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Network queries

Vodafone mast still on 2G

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4: Newbie

Can anyone tell me when the Vodafone 2G site in Axminster, site 4202, EX13 5AA, is going to be upgraded to 4G? Planning was submitted and approved over 3 years ago. I can see the network status checker shows nothing, but all other sites in East Devon/West Dorset were upgraded to 4G. Then about 6 months ago the rollout seemed to stop and this appears to be about the only site locally that's not been upgraded. It's a town centre location, and with it still being 2G only it leaves much of the town with weak/no data (as 3G is just as bad or worse)?

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5 REPLIES 5
Moderator

If you do need any further help, please contact us via Facebook at Vodafone UK; or get in touch on Twitter using the handle @VodafoneUK.I'm sure we'll be able to look into this and get you an update @axc33. So we can look into this, please confirm of the postcode provided (EX13 5AA) is for your home, or the location of the mast waiting to be upgraded?

 

 

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4: Newbie

That is the postcode of the mast waiting to be upgraded, but it's the only one in the town so any 3g or 4g comes from a few miles away! 

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Moderator
Moderator

@axc33 I've taken a closer look into the coverage in this postcode area (EX13 5AA), it shows the 2G, 3G and 4G are patchy. When you're using 2G, 3G and 4G you're connected to a different mast for each one - 4202 (2G), 1914 (3G), 89067 (4G). These different local serving sites you're connected to in this postcode area, are performing correctly without any known issues or faults.

Are you experiencing issues with your coverage here? If so, this seems to be down to the general coverage in your area. Due to this, I'd recommend Wi-Fi Calling which enables you to make and receive calls when connected to the internet. You can find out if you're eligible for this service on our website here. There's also the Sure Signal devices we offer to our customers, which generates a 3G signal which you can plug in at home. Check out the great benefits the Sure Signal offers.

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4: Newbie

Thank you. My home address a mile away is OK. The issue is more with coverage in most of the town centre, which is as you say, very patchy. Despite plans for upgrade, this seems to be the only town that's been left out!

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Moderator
Moderator

Thanks for getting back to us @axc33. We're always expanding our reach and looking into ways to improve our signal, so we appreciate your feedback and I'll make sure it's passed along to our Network team. 

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