Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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broken reception telephony

Hello,  I have been experiencing the same problem as Kam-PKS when using the note 20 ultra from TW13 6HD. yesterday I was on a call from that area it kept dropping out the other side could hear me I could not hear them for perhaps 20 seconds then voic...

bill2 by 2: Seeker
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Terrible signal but coverage page says I should have 4G

Just got new phone today, I’m not sure if that has anything to do with it, but the Vodafone coverage page says that I should have full 4G connectivity https://omegle.onl/ https://xender.vip/ at my home indoors and outdoors, but I’m barely getting 3G ...

People can't call me and live chat useless

Hi all, For a few weeks now no one is able to call or text me. There's nothing wrong with my phone, I tested the sim in other phones and the same issue persists. When people dial my number there's just an error and it won't connect. Text messages don...

Phone mast

Could someone contact me with regard to the prospect of a mast being put up on my land. 

Canary Wharf - data connection speed

I am based in at 10 Upper Bank Str in Canary Wharf and when I am on one end of the building connected to 5G, my iPhone 13 data response is virtually zero. Yet, when I go to the other side of the same floor with 5G I have good response. This applies t...

kharry by 2: Seeker
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I need help, Telstra vs Vodafone

Jag I've been looking to potentially switch service providers and not too sure who I should go with.All my life I've been Telstar through and through but thinking of going over to Vodafone.I was wondering if I could gather a consensus from you all as...

louis22 by 2: Seeker
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Is Voxi throttling Youtube?

So I recently transferred from Smarty to Voxi because after years of great service I suddenly went from getting 60+ mbps to barely getting 4-5mbps.  So far Voxi has been great, but I've recently noticed that Youtube becomes incredibly slow towards th...

Secure Net incorrectly blocking our website

Hello,One of our websites cant be seen by our staff or customers and we use Vodafone to access both in mobile and hotspot. We have received several complaints from our customers that they are unable to access our website www.labfacility.com from the ...