Whitelist Domain on Securenet

[mat-okta]

Please can you help me.  Our customer is using the domain https://login.account-sso.com to access Okta services.  This is being blocked by Securenet meaning their users cannot login when connected to using Vodafone mobile data.  Please could you add this to the safelist for Securenet.

Many thanks,

Mat from Okta

[charliefroggatt]

Hello,

I am the owner of the domain https://login.account-sso.com/

Please can you whitelist this ASAP?

This is causing us huge problems!!

Thank you

[charliefroggatt]

Is there anything else we can do?

I am a vodafone customer and I own this domain https://login.account-sso.com/

Please whitelist it ASAP!!!

[charliefroggatt]

Hi Steph,

Please whitelist https://login.account-sso.com/

I am a UK customer. 

Please can you respond ASAP?

Thank you

[Effie]

Hey @charliefroggatt I hope you're doing well! I have sent a request to the team now. Your reference number is INC000004899565 and we will pop you a message on this thread when the recategorisation has been done. 

[charliefroggatt]

Thanks. As we have been waiting for a while and we are losing customers, please can you chase them?

[Thomas_H]

We have raised it yesterday. We'll update you when we hear back

[rimmeljawa]

Hi, I was wondering if there is an update for this.  There is customer who is paying Vodafone money for the Securenet Solution on their mobile devices and really needs this issue resolved.

[Effie]

Hey @rimmeljawa This has now been reclassified. Please wait 24 hours and then test the access again. If there are any further issues, please do let us know. 

[rimmeljawa]

Thanks. 

Testing and will let you know

[dklinkert93]

Good Morning Jason, I'm new in the forums and I would like to know how to proceed when our customers are also experiencing the same issue.  Should I just place the url here so it can be reviewed? 
best regards
Daniel